www.spoiledbrat.co.uk - UK online shop

www.spoiledbrat.co.uk store

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Designer fashion for men, ladies, kids & pets. We offer jewelery, bags, shoes, beauty products & much more.

Spoiled Brat (UK) LTD
Unit 7
Wilson Business Park
1 Queen Elizabeth Avenue
Hillington
Glasgow
G52 4NQ
fax: 01416264204

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www.spoiledbrat.co.uk user reviews

buggs (85.214.73.63) recommends www.spoiledbrat.co.uk
rating: (date: 04.11.2011 14:48)
just as good as last time - thanks
product quality: 9/10, delivery: 9/10, service rating: 8/10
Maggs (81.170.234.99) recommends www.spoiledbrat.co.uk
rating: (date: 04.11.2011 14:39)
bought: clothing
This is the second lot we have had and we are thrilled with our purchase

Thanks
Mags
product quality: 9/10, delivery: 8/10, service rating: 9/10
tonimarie307 (2.127.34.251) recommends www.spoiledbrat.co.uk
rating: (date: 15.10.2011 19:20)
bought: maggie+me star sequin dress and princess de la posse tshirt
so far i love this site, ive emailed them this week with a query re a promo and had a prompt reply where it had expired and silly me thought i was still in the week previous, ive ordered i think four times and so far love all the items, ive just returned one item but this is just purely because the dress is far too short for me a im rather tall, gutted as i love the dress! i have cancelled the order via my account but didnt realise i had to print a form out...doh, but i have placed the delievery note in the parcel with an endorsement so hope this is ok.
product quality: 10/10, delivery: 9/10, service rating: 10/10
Biggs (212.183.140.46) recommends www.spoiledbrat.co.uk
rating: (date: 10.10.2011 10:20)
Quite Happy with my latest delivery. I use this company regularly
product quality: 9/10, delivery: 9/10, service rating: 9/10
GHEN-Shopper (86.147.204.132) recommends www.spoiledbrat.co.uk
rating: (date: 17.08.2011 22:03)
I absolutely love this website. Its the first time I have used it as well. I bought a Pleasure Doing Business and the girl dealing with my enquiry could not have been any nicer. She really made my shopping experience on-line more personal.
Would highly recommend to all my friends
product quality: 10/10, delivery: 10/10, service rating: 10/10
yaya555 (92.151.142.156) recommends www.spoiledbrat.co.uk
rating: (date: 15.07.2011 21:32)
bought: Coat
I ordered goods which were both great. when i received discount codes I was therefore very keen to shop there again. HOWEVER, I noticed that the prices of sale goods are not fixed meaning you can easily be cheated. Recently, SpoiledBrat has been sending a few discount codes - which should be a good thing - but on closer inspection, ALL THE SALE PRICES HAVE BEEN INCREASED meaning that there is no real saving at all and it might even be more expensive! For example, a t-shirt that was 5 pounds now costs 7.20, a top that was 11 pounds is now up to 19.50 pounds, a dress that was 13 pounds is now 25.50 pounds and the list goes on.
I have never seen this anywhere else online and shall therefore be wary of ordering from SpoiledBrat in the future but it is important that customers be aware that PRICES ARE ALTERED so that when customers use discount codes, SpoiledBrat will still be getting the same amount of money and the customer will lose out so be very careful.
I cannot say I don't recommentd the store as my experience was fine but I find the sudden increase of sale prices to make up for so-called discounts rather dubious.
product quality: 2/10, delivery: 2/10, service rating: 1/10
Solargirl (86.150.147.47) recommends www.spoiledbrat.co.uk
rating: (date: 06.06.2011 12:13)
bought: 137110525091145
I have ordered from spoiledbrat. This was on the 25th May 2011, as of todays date i can not get hold of there customer services, i have emailed numerous of time and also called and left messages, not once have i been rude or aggresive, just simply asking them to contact me about my order, which has not yet arrived. Maybe this will help to get them in contact with me.

if they can sort my order out, i would recomend this site, if not then i will not be shopping there again.

Melissa Burks
product quality: 10/10, delivery: 1/10, service rating: 1/10 Shop reply (date: 07.06.2011 12:26) Melissa, I dont know which number you have been calling - but we are an online store + do not have a customer service phone number for customers - just like asos dont have one. Have you tried emailing us via our "contact centre" ?

Your order, you made this on 25th May + used a groupon voucher to pay for this - however there was £4.95 postage fee outstanding from the order, which you opted to "pay by cheque" however to date no cheque has been sent by you, therefore your order has never been processed - as no payment was received from you.

Furthermore, all the Groupon vouchers expired on 27th May - therefore you must go back to Groupon to have your money you paid to them refunded to you - as we have not been paid any money for your order and this was Groupon whom you made the transaction with. We do apologise for any inconvenience caused.
alwaysshopatspoiledbrat (24.235.113.58) recommends www.spoiledbrat.co.uk
rating: (date: 25.05.2011 19:26)
bought: irregular choice shoes
Fantastic service a complete asset to Scottish and UK retail - extremely personal service fast delivery + good selection of product brands
product quality: 10/10, delivery: 10/10, service rating: 10/10
kelly1983 (92.25.247.43) recommends www.spoiledbrat.co.uk
rating: (date: 17.05.2011 13:32)
bought: e.vil, lamis khamis + day 22
I LOVE Spoiled Brat! It's great to be able to purchase Clothes of your favourite celebs. Great Service always and genuine products. Thanks to all Spoiled Brat :)
product quality: 10/10, delivery: 10/10, service rating: 10/10
kpfanatic (86.25.218.138) recommends www.spoiledbrat.co.uk
rating: (date: 13.05.2011 20:50)
bought: delicious couture hoodie, australia luxe boots + day 22 suit
Good website, got some good bargains with fast delivery. Impressed with cust service . Had a problem with my size + needed a new size asap went over to their offices + they sorted it out immediately for me. Really nice group of girls - saw them at SECC also + what a cool stand!
product quality: 10/10, delivery: 10/10, service rating: 10/10
Never Ever!! (80.254.146.52) doesn't recommend www.spoiledbrat.co.uk
rating: (date: 13.05.2011 12:53)
bought: order numbers 44411042412558.
Don't ever shop there!!! Avoid this company at all cost!!!
There are other shops selling the same items on the internet.
The customer service STINKS!! VERY rude!!I shall be complaining and telling to everone about my horrid experience.

The woman hung up the phone on me!!

It is a really shame when a company cannot get good staff she doesnt care, it's not her businessshe still gets here salary regardless.

I was told she is too busy to deal with my matter as well as send an email. What's the point in sending email if you don't respond to them.
I was dumb enought to pruchase two items and I shall not be shopping there ever again in this life time.

I have ben trying to have my money refunded for an item that has ben returned two weeks ago.

There is no sort of customer communication, after emails they never respond. Added to which they can seem to get a simple tranaction right. This i s the reason why I don't like to shop from small independant retailers.

product quality: 1/10, delivery: 1/10, service rating: 1/10 Shop reply (date: 13.05.2011 21:09) Natasha, your comments are not only rude and offensive to all hard working retailers - but they show just how you feel you are above everyone else

You have hounded us since placing your order , with approx 10 daily phone calls (despite it being clear on the website that we are an online retailer + do not have a phone line for customers) + 10 daily emails - to an un-manned email address!

You ordered a dress from us + it was delivered to you very next day. You then decided this was too small, which is fine, and returned it for an exchange - again this was processed for you no problems at all. So why you feel we cannot get a simple transaction right is beyond me?

Then you place another order + return this to us 2 weeks after delivery. Again we get the hourly phone calls, and messages with a torrent of abuse about us and daily emails again to an un-manned email address

Stuart called you, explained to you that once customers return goods, ALL retailers have 30 days with which to process refunds - under the UK Distance Selling Regulations

You however dont seem able to accept or understand this + seem to think that you are more important than other customers. Reasoning with you is impossible. All information is on our website - which has been pointed out to you numerous occasions - however you still question everything - you clearly feel yourself to be above the law! If this is how you treat "independent retailers" then probably best you stay clear - as small companies, do not have the time to deal with difficult customers, who make such simple transactions so difficult. Staff are not there to be victims of customers harassing and bombarding them with abuse and insults!
md (82.44.24.77) doesn't recommend www.spoiledbrat.co.uk
rating: (date: 20.02.2011 17:28)
bought: 582110123060749
Worst customer service I have ever received! After I returned an item to the company, I politely pointed out that the Distance Selling Regulations state that I am entitled to a refund of postage. This was their response:
"No refund on postage

Don't waste our time again ordering - we are not a charity!"
Don't worry, I won't and I recommend that no one else does!
product quality: 2/10, delivery: 2/10, service rating: 1/10 Shop reply (date: 13.05.2011 21:17) Distance Selling Regulations : all orders must be cancelled within 7 days of receipt + must be returned at the customers expense. If the retailer arranges collection, they can bill the customer for the charge of this. As we paid to have your order returned, you were therefore not entitled to have a postage refund. This was backed up by ISIS, Shopsafe and Trading Standards.
jessicahunt1982 (92.27.244.39) recommends www.spoiledbrat.co.uk
rating: (date: 13.10.2010 10:23)
bought: Wildfox, French Connection, Muubaa
I am new to this website and I am so pleased that I have found it. It stocks loads of celebrity fashion which is reasonably priced.

Will definetly be shopping again very soon.

P.S Love their sale at the moment. You can get really good bargins
product quality: 10/10, delivery: 10/10, service rating: 10/10
Onlineshopper (86.179.0.81) recommends www.spoiledbrat.co.uk
rating: (date: 12.10.2010 16:32)
bought: Muubaa Leather jacket as seen on Cheryl Cle
Love this website. Just received my Muubaa Leather jacket and it came packaged lovely

First class xx

product quality: 10/10, delivery: 10/10, service rating: 10/10
professionalshopper (92.251.246.56) recommends www.spoiledbrat.co.uk
rating: (date: 01.08.2010 17:09)
bought: lamis khamis, wildfox couture tees, and loads more!
Love love love this website, have been shopping here over 2 years and bought some great bargains from them!!

Really great selection of unusual items, that you dont find anywhere else, really fabulous!
product quality: 10/10, delivery: 10/10, service rating: 10/10
Shocked, Appauled & Out of Pocket! (86.112.70.99) doesn't recommend www.spoiledbrat.co.uk
rating: (date: 15.07.2010 20:05)
bought: A variety of garments and returned a number of them within timeframe
Appauled by customer service. Been waiting months for a full refund, now Spoiled Brat refuse to accept incoming mail from me. Despite holding Proof of Postage and Return Form this company are still saying that I never returned what I said I did. Trading Standards have not helped me get my money back. Consumer Direct have now referred me to my Local MP. When I supplied a copy of my Return Form, Spoiled Brat replied "Go away - get a life". Needless to say I can't wait to meet with my MP to find out how to get my money from this Spoiled Brat!

Spoiled Brat Ref 492100430122331#2
product quality: 5/10, delivery: 5/10, service rating: 1/10 Shop reply (date: 13.05.2011 21:16) Trading Standards did assist us with this, as it was so difficult. You returned the majority of your order claiming that your husband has just been made un-employed so couldnt afford to keep it. Despite this, you did find the time to un-package everything + try it all on, then return it to us minus packaging and labels. You sent back a returns form, and everything listed on this was refunded to you - everything was also checked off the returns form against what was returned. 5 weeks after, you then get in touch claiming we didnt refund you for 2 items - neither of these items were on your returns form, nor were they in the box of returns. We then carried out a stock take + they were not there.

Explained this to you, and as you were not happy we involved Trading Standards, who helped resolve this issue, and explained to you that we were correct.

You then got into an argument with them - who described you as "extremely difficult" and they closed the matter down. Trading Standards incidentaly are a government body, something your MP will have Im sure pointed out to you!
Tami (81.135.31.56) recommends www.spoiledbrat.co.uk
rating: (date: 16.06.2010 12:34)
bought: joy han voom dress, joy han voom top and joy han vava dress
I had an excellent experience shopping with Spoiledbrat and will be most certainly shopping with them again.
I ordered on Friday and could,nt believe when my order arrived next day on Saturday. I know alot of retailers charge more for Saturday delivery and they did not. One of my items was not in stock, but they managed to get it in for me and once again sent it next day delivery at no extra cost. I was very impressed with their service as I shop online all they time.
Lots of great special offers on site and designer's that no one else in UK has, I usually have to go to US retailers to buy and then have the added cost of import duties. I am really glad to have found Spoiledbrat.
product quality: 10/10, delivery: 10/10, service rating: 10/10
Denise20 (62.125.29.102) recommends www.spoiledbrat.co.uk
rating: (date: 17.05.2010 13:00)
bought: Wildfox, Junk Food, Katie Price's range, Kooabura
Found this website in Sugar Magazine. They have a fab selection of goodies.
Have told all my friends about it so think they are hooked now as well

product quality: 10/10, delivery: 10/10, service rating: 10/10
ShoppingDiva12 (86.171.117.242) recommends www.spoiledbrat.co.uk
rating: (date: 14.05.2010 19:48)
bought: Ducie Dress
.I bought a Ducie dress from spoiled brat and have never been so impressed with an internet shopping site. I ordered at 2 oclock on wed and it was at home waiting for me the following day. Great service. Wrapping lovely in tissue paper and a great compact mirror!!!! what more could i girl want!!! have told all my family and friends!! Great Work keep it up!!!

product quality: 10/10, delivery: 10/10, service rating: 10/10
Jules2000 (194.164.86.170) recommends www.spoiledbrat.co.uk
rating: (date: 13.05.2010 10:42)
bought: Lamis Khamis dress and Siren cardi
I found this website in Heat magazine a couple of weeks ago and had never heard of them before, wish i had used them before now!! I ordered a stunning Lamis Khamis dress and i came the next day in gorg tissue paper and wrapped stunning. The staff are amazing and will help you in no matter how small your problem is or daft your question is!! Great site and i will be a customer for life now! thanks xxxxxx
product quality: 10/10, delivery: 10/10, service rating: 10/10