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Westfalia store

Westfalia

» Westfalia


in category: Garden & DIY

average rating:
(reviews: 1)
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Mail Order specialist for tools, electronics, hardware, gardening, car accessories, farming and more for 85 years. Find everything you're looking for. Shopping without a risk, 30 day money back guarantee.

Westfalia Toolcompany
Westfalia
Modbury House
New Mills Industrial Estate
Modbury
Devon
PL 21 OTP

payments

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  • Wire transfer
  • Credit cards
  • Debit cards

details

  • Secure payments
  • Real-time availability info
  • Free delivery
  • International delivery

Westfalia user reviews

  • Androw (94.192.109.204) doesn't recommend Westfalia
    rating: (date: 05.08.2011 11:42)
    bought: Hose pipe sprinkler with 'tulip' head. Order no 690486972
     I bought various items and returned quite a few as unsuitable. Descriptions on the site and emails are often poorly translated from German. Customer service is very poor compared to comparable sites. I bought a hose sprinkler and the fittings were not compatible with my UK ones. Westfalia acknowledged the problem and thanked me for feedback but did not agree to refund me for a cheap adaptor I had to buy to make their product work!
    All in all poor quality and service. Be warned you will be disappointed!
    product quality: 6/10, delivery: 5/10, service rating: 1/10
  • ADunhappy (78.145.80.201) doesn't recommend Westfalia
    rating: (date: 14.08.2010 17:44)
    bought: PVC Greenhouse incl. 4 Tension Storm Lines (no order number provided i'm not a registered user - purchased only once and would never purchase from they again.)
     Item was defective, which was found after erecting item, because of the time it took to put the item up and the position on the allotment, and due to the fact I had to pay someone to help due to my disability I was not in a position to take the item down and have this sent back to the supplier very easy. I tried a number of times to arrange a suitable alternative option on the return for both parties and nothing was accepted which was suitable I was offered a small discount off another product with no option for negotiation.

    Customer service was poor as no decision making can be done without speaking with German managers who I was told only speak German and would not speak directly with me the consumer. I was also informed that because the company is based in Germany they have to abide by German Laws.. I did point out however that they were trading in the UK and we have our own Laws, this didn't seem to matter to them.

    I rest my case, I got nowhere I have no one to take the item down for me without incurring a cost and they won’t provide me with even a partial refund or a replacement cover which is the broken item. Even though their website claims otherwise.

    Be aware!!

    product quality: 5/10, delivery: 5/10, service rating: 1/10

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