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Ala Cook store

Ala Cook

» Ala Cook


in category: House & Home

average rating:
(reviews: 2)
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Everything you need for food preparation including measuring spoons, pestles and mortars, pasta machines, cooks` thermometers, kitchen scales, timers, processors and spice mills. Specialist kitchen equipment retailers with secure ordering, and first-class service.

Ala Cook - The Cookshop
54 Chestergate
Macclesfield
Cheshire
SK11 6BA

phone number: 0800 043 6199

payments

  • Paypal
  • Wire transfer
  • Credit cards
  • Debit cards

details

  • Secure payments
  • Real-time availability info
  • Free delivery
  • International delivery

Ala Cook user reviews

  • Chymie (82.33.59.51) doesn't recommend Ala Cook
    rating: (date: 30.11.2011 22:31)
    bought: Lock & Lock food containers vaious items also two stainless mixing bowls
    ORD201111053
     Avoid this website, all they do is take your money but nothing will arrive. There are lots of reviews all over the web saying the same thing.. just wish I had done my usual checks before placed the order. They obviously don't have the products they advertise to sell.
    I placed an order then two weeks later nothing arrived, I emailed them and they said the order would be dispached the next day... two more weeks have passed and nothing.. crooks I suspect
    Obviously the credit card companies will grant authorisation to any outfit these days. I suspect they are just using the majority of customers money as a free short term loan, quite clever in a way, as the banks are not lending so hey lets just borrow from the customers... And the credit cdard companies are right there behind them.
    product quality: 1/10, delivery: 1/10, service rating: 1/10
  • JPW (94.193.154.13) doesn't recommend Ala Cook
    rating: (date: 17.03.2011 22:15)
    bought: Zassenhaus Salt & Pepper Mill

    ORD201102144
     Worst customer service I've ever experienced from an online retailer.

    They took payment immediately, but did not tell me that they were unable to supply the product I ordered because it had been discontinued. When I contacted them two weeks later to ask why I hadn't received anything, they offered an alternative product, but I asked them to cancel the order and refund the payment. They cancelled the order, but after another two weeks I realised the money had still not been refunded to my credit card. I contacted them again and they finally made the refund. They didn't even apologise.

    They never answer the phone and don't return calls if you leave an answerphone message, the only contact they ever responded to was by email.
    product quality: 1/10, delivery: 1/10, service rating: 1/10

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