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Furniture@Work store

Furniture@Work

» Furniture@Work


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House & Home
Office Supplies

average rating:
(reviews: 2)
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Furniture@Work are one of UKs largest suppliers of quality budget priced office furniture. Furniture@Work have over 40,000 products on line.

Furniture At Work
Head Office
333 Bath Street
Glasgow
G2 4ER

payments

  • Paypal
  • Wire transfer
  • Credit cards
  • Debit cards

details

  • Secure payments
  • Real-time availability info
  • Free delivery
  • International delivery

Furniture@Work user reviews

  • Seriously Concerned Customer (86.27.113.0) doesn't recommend Furniture@Work
    rating: (date: 10.06.2009 22:09)
    bought: A Leather chair

    W679315
     Customer services ... possibly the worst I've experienced.

    Product arrived for self assembly but minus a key part in April
    Phoned on same day to request replacement part.
    Numerous calls later over the following weeks they dispatched the wrong part.
    Next call was to inform them of the arrival of the wrong part.
    Assurances given, of arrival of correct missing part, but no further response.

    Call number 10, I spoke with office and got transferred to manager.
    Promised call back but failed to call back.

    Now June 6th and today I made call number 11 to customer services.
    Spoke with 'customer services' operative who said they'd collect the faulty product this Friday then replace it on June 30th!!!
    I suggested this was no good and that I needed the product exchanging on the same day.
    I was told "it doesn't work like that"
    I asked to speak to manager. This was agreed, but guess what ... no call back.
    Call number 12 will be going in on Thursday 7th.

    Whatever happened to the customer is right?
    Whatever happened to ensuring real customer service?
    Whatever happened to training call centre staff to empathize with the customer who can either go on to be a great fan of their service or angered by the experience and write negative reviews like this?

    Lesson in all this ... un-pack the product whilst the driver is present, save yourself 12 calls, 2 months waiting and buy office furniture from a firm who actually understands customer service. NOT Furniture @ Work


    product quality: 1/10, delivery: 1/10, service rating: 1/10
  • Chas (82.40.148.204) doesn't recommend Furniture@Work
    rating: (date: 12.02.2009 15:16)
    bought: Home Office Furniture - order number is W643665
     They take you money as soon as you place the order then do not deliver within the agreed times - I am still waiting for 3 out of the 5 items ordered. The do not answer the phone despite holding for 20mins, or reply to Emails
    product quality: 1/10, delivery: 1/10, service rating: 1/10

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