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Reviews of the user teach

  • teach doesn't recommend All About The Bike (date: 17.06.2011 15:11)
    bought: Summer Picnic (delivery order no. 0806111)
    All About the Bike did not send me an order confirmation email as required by the Office of Fair Trading - I wonder why not; avoiding the paper trail?
    Up to a point they were very helpful but as soon as things started to go wrong i.e. they delivered the wrong bike! they suddenly turned a bit nasty. Still waiting 2 weeks later for the correct bike to be delivered.
    product quality: 1/10, delivery: 1/10, service rating: 1/10 Shop reply (date: 04.05.2012 17:13) Order confirmations are sent automatically so we are unaware of why this customer did not receive one. On the bike which was ordered the manufacturer had changed the colour of the mudguards mid season which the customer did not like. The bike was collected without question and a replacement sent in a different colour which the customer requested. The whole process took less 2 weeks!