Reviews of the user barbara56
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barbara56
recommends Oak Furniture Land
(date: 04.01.2011 14:49)
bought: Solid Oak Dining Table order number 125041
I purchased a beautiful Oak dining table 17 months ago for nearly £300. It has developed cracks in numerous places and the wood is coming apart. I have contacted Oak Furniture Land and have sent photos as requested that clearly show the damage. Oak Furniture Land Customer Service have told me that there is nothing that they can do as the table is over 12 months old! I am disgusted! Is a table supposedly worth £699 not supposed to last more that a year...? I will be taking this matter further but will also be making public Oak Furniture Lands response. Look out for this on Watchdog.
[Dodano: 13.01.2011]
Oak Furniture Land have responded positively to my complaint and apologised for my inconvenience and upset. They have assured me that the response in these circumstances has been reviewed and will be dealt with more positively in the future. They have agreed to replace my table and will endeavour to deal with any complaints from a customer focused prospective.
The furniture is beautiful and with the revised customer service review I would recommend the service and the furniture and am looking forward to taking delivery of my new table!
product quality: 10/10,
delivery: 10/10,
service rating: 10/10